Chattalooga Live Help and Support Desk

Live Chat Support

• Monitor requests using system tray
• Put chat icons on any web page
• Initiate chat with visitors
• Push web pages to visitors
• Store canned responses
• Log statistics of your referrers
• Save chat transcripts
• Department canned responses
• Know when someone is typing
• Transfer calls to other operators
• Operator to operator chat
• Displays estimated hold time
• Optional Login Area

Help Desk

• Log all customer support issues
• Prioritize all trouble tickets by status
• Filter email from POP accounts
• Filter Email Using Send mail and Qmail
• Send mass HTML email to users
• User management area
• Keep history of all resolved tickets
• Assign tickets to multiple departments
• Manage customer profile and logins
• Customize the support trouble ticket
• Set priority based ticket subject
• Instant message area for staff
• Customizable Interface

Knowledge Base

• Create customized knowledgebase
• Categorize knowledgebase entries
• Create knowledgebase categories
• Create unlimited sub-categories
• Customize knowledgebase layout
• Have users rate the article
• Create FAQ section
• Sort articles via user rating
• Directly link to help desk
• Users can easily print article
• Users can easily email articles
• Create Internal Only Entries
• Setup Access Levels

Contact Manager

• Track all users of your help desk
• Create and send HTML emails
• Create custom fields
• Create internal fields
• Create multiple email campaigns
• View statistics on your contacts
• Monitor links in your email campaign
• Personalize the HTML emails
• Create interest groups from contacts
• Advance search of your contacts
• User can easily un-subscribe
• Give staff full or read-only access
• Manage Bounce Emails

Document Manager

• link documents to users
• Documents can be of any format
• Create multiple access levels
• Easy to use web management tool
• Easily view document attributes

Trouble Shooter

• Create interactive questions/answers
• Easily manage Troubleshooter
• Enhanced textbox interface
• Easily view attributes
• Create unlimited levels

Address Book

• Manage personal address book
• Contacts can be public or private
• Dynamically search contacts
• Access your contacts from anywhere
• Easily email contacts

Calendar

• Manage to-do list
• Automatically Email Reminders
• Schedule to-do for multiple staff
• Optional pop-up reminder
• Schedule reminders when entering tickets

Features and Benefits

• All in One Solution
  Instead of purchasing a separate online chat support software and a separate Customer Relationship management solution, Chattalooga Live Help compiles features of both.


• Customization
  Chattalooga Live Help is completely customizable down to the department level personalizing the user's experience. You may use your own logos and chat icons or you may use our logos.


• Rapid ROIs
  Increased agent productivity and more prompt and precise responses to customers means lower costs per contact.

Chattalooga Live Help can be purchased through your administration interface after you signup for one of our hosting plans. Others may contact us at 1-905-507-1088 or 1-888-458-3530. Thank you.