MHS Knowledgebase Manager

Knowledgebase

• Design knowledgebase articles with the built-in HTML editor
• Create categories and sub-categories to organize your articles
• Update and add new content per your customers’ needs
• Create an FAQ section
• Add FAQs to the main page of your knowledgebase
• Link articles to each other to join related topics
• Search articles for keywords

User Interface

• Easily search and navigate to articles
• Print articles
• E-mail article content to others
• Save article content

User Feedback

• Rate articles on how much they helped
• Allow users to add comments and read comments from other users
• Require administrator or staff approval of user comments
• Submit questions for administrators to answer
• Answer questions via e-mail, creating a new article, or both

Additional Features

• Upload documents and other files to attach to certain articles
• Create glossary entries with definitions
• Glossary entries are highlighted and have a pop-up definition
• Archive articles created before a certain date

Staff Members

• Create staff members with limited access to back-end features
• Adjust staff permissions to manage articles, categories, etc.
• View staff version of knowledgebase
• Edit staff profile information

Customization

• Upload images for header, footer, and sidebar of knowledgebase
• Upload images for header, footer, and sidebar of knowledgebase
• Insert your own HTML for the header and footer
• Edit color, image, and content properties of individual pages
• Upload images for the header and footer of the administrative area
• Translate all messages in the user end into other languages

Address Book

• Manage personal address book
• Contacts can be public or private
• Dynamically search contacts
• Access your contacts from anywhere
• Easily email contacts

Save Money

In doing extensive research into the Customer Service Industry we also found that the highest expense item that most companies have are toll-free support and on-site visits. Using this information, we knew that the best way to reduce the number and expense of support issues would be to provide customers with all the support information they could need in a simple format. MHS KnowledgeBase is robust enough to handle all your support information needs while making it simple enough to leave you with lots of time for other aspects of your business.

Improve Your Business

Now that you have saved money by obtaining an efficient support solution, you can start allocating funds to more productive areas. Since you are no longer funneling money towards toll-free support expenses, you may now channel funds towards activities that will improve your business as a whole.

MHS KnowledgeBase Manager can be purchased through your administration interface after you signup for one of our hosting plans. Others may contact us at 1-905-507-1088 or 1-888-458-3530. Thank you.