 OUR SERVICE LEVEL AGREEMENT - AS SOLID AS YOUR BUSINESS |
Terms of our SLA:
- For every hour of unscheduled downtime caused by THE MHS network, we'll credit your next invoice with the equivalent of 1 day's hosting fee for each 60 minutes of unscheduled downtime up to 100% of your monthly hosting fee.
- Whenever your website, email or database are offline or not functioning as a result of a failure in our systems, data center, or network this SLA will start from the moment of your submission to our support ticket system.
- The SLA does not cover coding or configuration errors on your part, and like all hosts, we may schedule occasional maintenance windows that will affect the availability of some services. We'll post notification of scheduled maintenance before it happens, and since we operate clusters of servers, maintenance that causes downtime should be rare.
That's it! Simple and to the point with out loopholes and pages of legalese; and we mean it. Our commitment is to your total satisfaction.
Terms of our 30 Day Money Back Guarantee
Provided that you are in complete compliance with our Acceptable Use Policy and Our Terms of Service, then we will provide you with a 100% refund for any Hosting Plan you have purchased. You must notify us via the contact form on this site prior to 12 pm on the 30th day of your service or earlier. Your service is deemed to begin when you receive your official setup email from us.
We are unable to provide a refund for domain name registration or for mail queue or failover services. We suggest you are totally satisfied with our service before you purchase the mail queue or failover options -ie, wait 30 days.
Resellers do not receive a 30 day money back since they are able to test the system for 21 days free of charge.
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| |  |  No Over Crowded Servers Here
Far too many hosting companies will offer you huge amounts of server space and bandwidth allowances at very low prices. We see these type of offering every day - from $4 to $10 a month for 20GB and more of server space and upwards of 750GB of data transfer. But why?
It simply looks like a bargain and most unwary Website owners do not know the difference. The truth is the only way they can make any profit under this premise is to grossly oversell their services. Bottom line is, if your Website needs the resources to perform, they just will not be there. They are counting on you as being an average site that won't even come close to needing the resources they promise. Do you want to risk your online business over a few dollars? Hopefully you're a little more savvy than that!
At MHS we offer you superb hosting packages all fairly priced and we do not oversell our services. Our servers are not bulging at the edges and unless you want to run another MySpace©, your site will perform fine on our systems. For the vast majority of Websites our packages offer everything you'll need to run a sound online business. If you outgrow the MHS services then you have a problem you should be elated over - that's huge volumes of site visitors. With that we can help you move to a more prolific system that will handle your needs. All at a fair price too!!
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